VoIP For Manufacturing Firms Throughout Ohio
Improved customer satisfaction. Increased productivity. Save money.
It’s not very often for businesses to have the opportunity to achieve all these at once. But, that’s precisely what the modern VoIP phone system can do for your manufacturing business.
This is a departure from the era of copper wires and handsets. VoIP enables you to make phone calls from anywhere, and at any time. As much as you can access a headset, an internet-connected device, and voice over IP (VoIP), you are good to go.
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How Does VoIP Work?
The technology adapts your voice into digital signals that can be transmitted directly from one computer to the other. This enables you to make calls using a VoIP phone, or directly from your PC, or any other gadgets with internet connectivity.
In other words, it is just your regular phone service adapted and supplied via the internet. Some people call it broadband phone service, internet telephony, broadband telephony, or IP telephony.
Why Do You Need VoIP For Your Manufacturing Business?
Any company with a keen interest in finding a reliable and cost-effective means of communication, in the modern workspace, must have heard of Voice over the Internet Protocol. Many sources have probably told you that VoIP services offer the solutions to most of, if not all, your basic communication requirements from telephone systems.
Even from the surface, it appears like the right thing to invest in.
Here are our top six reasons why you need to adopt VoIP for your communication:
- Lower Call Rates: From the name, you must have deduced that VoIP simply uses an Internet Protocol to make calls. Rather than the conventional use of telephone lines, the communication system converts all the data into packets and transmits them across an IP network. The IP network can be either your organization’s direct IP connection to your telephone service supplier, an internet connection, or a hybrid of the two. When you are making calls using the conventional phone lines system, one line hosts two correspondents at most – you and the person on the other side of the line. With a limited number of lines available, calls placed through this means, especially long-distance calls, are very expensive. Using the internet to transmit call data bypasses the problem of few lines, hence lower costs per call.
- You Can Make Calls From Anywhere, Anytime: Many businesses are now fully adopting a mobile workforce. The good thing about VoIP services is that you can carry them with you as you are on-the-go. With a conventional landline phone system, a line that is assigned to your enterprise has its unique phone number. Whenever you transition, you will always have trouble tracing the right codes to key in. This could result in hours of wasted productive time as you’re trying to get the service provider to make the adjustments. And that is where a VoIP phone system comes in handy. The system does not have limitations when it comes to locations. You and your staff can freely move and make calls from anywhere, allowing mobility of services.
- You Have Easy Access To Conference Calls: With all the calls using the same data network rather than distinct phone lines, it is pretty simpler to create and participate in conference calls. While conference calls are also available in the traditional landline system, you have to pay extra bucks to host multiple callers. In VoIP, the services are inbuilt – more like an added advantage. Once you have settled your regular service bill, you are not required to make any additional payments for conference calls.
- VoIP Grants You Better Interaction With Your Clients: When companies like JP Morgan Chase and Coca-Cola made the bold move to eliminate voicemail, it seemed inappropriate for business. What we didn’t realize is that they had found better ways of evading the rigors of answering voicemails. It’s almost like a tradition that the first thing you do in the office every morning is attending to the voicemails. It doesn’t get any better if you have been on holiday or a business trip, and the voicemails have piled to the brim. Having a VoIP phone system enables you to decide where and how you will be notified of incoming calls. For example, you could set the first two or three rings to be directed to your office – and the rest forwarded to your PC or mobile phone. If you are not available in the office, your calls will follow you wherever you go. This improves the business-customer interaction since urgent calls aren’t missed anymore. As a bonus, you no longer have to deal with a voicemail overload. What’s more? You can e-fax essential files in real-time rather than waiting to use a fax machine in the office.
- Guaranteed Quality Of Service: In case you are outsourcing communication services from an external supplier, you are guaranteed of QoS from their networks to yours. It is the business of the service provider to ensure that your connections are at peak all-day everyday. This does not, however, apply if you are using in-office internet to secure your VoIP communication.
- VoIP Is Reliable In A Pinch: Most executives fear that VoIP is only as good as your internet connection. If your internet is down, then you have no means to access your calls. However, this is not true. Note that when using VoIP, you have the option of setting your calls to ring on your computer or cellphone if you cannot be reached. This feature could be even more critical if you are experiencing power outages. Like any other major technological shift, migrating to VoIP is not devoid of risks. The truth of the matter is that perusing through pages of fine print is not going to make you ready enough to bypass these hurdles.
Give Your Manufacturing Business A Cutting Edge With VoIP
Trust in Rea & Associates to lead you through a seamless transition to VoIP, and help you maintain its operations at optimum.