Important Benefits of Remote Tech Support
If you are still relying on in-house IT support for your teams, you might be missing out on some of the big benefits associated with remote IT support.
There is a serious crisis going on in the technology world today, one that is going to play an increasing part in the way organizations deliver technical support to business staff and customers. The trend towards outsourcing some or all of your IT support is often driven out of necessity, as firms are unable to find the talent needed to maintain smooth operations on a daily basis. Fortunately, working with remote IT help desk staff or partners is easier than ever before, particularly when you consider the advances that have been made in collaborative software and consolidated telecommunications in the past several years. The trend of remote work is one that’s unlikely to change, according to Chris McGugan, senior vice president of solutions and technology at Avaya: “Almost half of U.S. employees already work remotely in some form, (and) technology will enable a greater number to do so over the next five years”. McGugan also notes that the new collaborative IT solutions that are available will facilitate remote work for all types of staff members, creating a synergy that removes the barriers surrounding geographically-separated teams.
Near-Instant Access to Qualified Technical Professionals
Creating a staffing model for a small to mid-size business that contains individuals trained and certified in key software and hardware platforms isn’t the challenging part. What’s difficult for businesses is being able to get time on their calendars! These highly-trained technicians are always being pulled in a variety of different directions, hopping between troubleshooting and multiple projects with barely time to breathe. This creates a poor working environment for your IT pros and frustrates business users. With remote IT help desk support, you are contractually guaranteed access to technical help desk support personnel in a timely manner.
Easy and Consistent Communication for Remote Employees
Companies with an internal IT help desk that is accustomed to working with onsite staff members may struggle to provide support for remote employees. With some estimates showing that 4.3 million Americans work remotely at least half the time and considering the growth in remote work of 140% since 2005, this trend isn’t going to change anytime soon. While this is still a relatively small percentage of the entire US workforce, this isn’t counting the dozens of vendor relationships, contractors and other partners that are also collaborating remotely. Having an IT help desk staff that has the right tools and mindset to support individuals remotely helps keep everyone moving forward.
Secure, Reliable Access to Troubleshooting Tools
Remote desktop access, long one of the key troubleshooting tools for IT professionals, has become a serious security risk for businesses. Remotely managing and configuring systems for staff members not at your physical location has become riddled with dangers, with multiple vulnerabilities available for exploitation by hackers. Keeping your software and hardware safe and secure requires advanced cybersecurity tools that may be more expensive or difficult to configure for tech teams at small to mid-size businesses. Working with a trusted remote IT service provider ensures that you are gaining access to the most advanced tools that are vetted for tight security and usability.
Remote tech support doesn’t have to be a challenge, especially if you are working with the professionals at ARCIS Technology Group. Our team of trusted IT solutions and support professionals provide support for organizations throughout Northeast Ohio, helping create a secure, reliable infrastructure for your business. Contact us at 330-271-6980 to schedule your free initial consultation, or chat with our experts online anytime.