ARCIS Supports Local Government With IT Centralization & Optimization in 2021
A local government agency in Ohio was looking for ways to optimize and modernize its IT infrastructure to better support operations. They reached out to ARCIS for an initial consultation about strategic IT services. Before long, ARCIS had joined forces with this local government agency to develop a customized IT service and support strategy.
Local Government Recruits ARCIS to Provide 2021 IT Optimization Services in Ohio
The ARCIS team was recently contacted by a local government agency from the Village of Dalton in Ohio. Their team had recently come to the realization that their IT infrastructure was outdated and wasn’t supporting their operations in the way they needed. They were experiencing intermittent network issues and they were looking for a way to better connect offices in multiple buildings. They were on the hunt for a strategic IT provider in Ohio that could help them modernize and optimize their approach to IT.
We wanted to work with this team of government professionals right away. We were impressed by the fact that they had taken stock of their IT situation and come to the realization that it was time for some modernization and optimization. Even better? They wasted no time before reaching out to a team of Ohio IT specialists for professional consultation and support. We were beyond happy they found us and we knew that we could provide the consultation and support they were looking for.
The reality is, many businesses and organizations have decided that 2021 is the year to get strategic about IT. Most of us are breathing at least a partial sigh of relief and celebrating the fact that 2021 is offering us a new start. When it comes to IT, businesses and organizations in all industries stand to benefit from taking a more deliberate and forward-thinking approach to the implementation and management of their IT infrastructure.
Far before 2021, the ARCIS team has been helping Ohio organizations position their IT infrastructure for optimal performance. We pride ourselves on helping professional teams optimize their IT resources and position them to support streamlined operations. That’s why, when this team of Ohio government professionals approached us looking for help, we knew we’re the right provider for the job.
Our experience supporting them got us thinking. Why not share what they were looking for and how we rose to the occasion to not only meet but exceed their needs? We’re always looking for ways to inform professional teams about the value of strategically optimized IT resources. Since our experience with this organization was such a success, we hope that sharing it will inspire other Ohio professionals to reach out for professional IT consultation and support.
What Kind of IT Support Was this Local Government Looking for From ARCIS?
When this local government team reached out to us, they had become frustrated with their existing IT infrastructure. They were dealing with tedious networking issues that were causing a lot of downtime. Their internet was inconsistent because of an unreliable router set up and their team was constantly trying to get back online by troubleshooting the issue.
They also were looking for a solution that would help them better connect their offices in multiple buildings. They wanted all of their different sites to be using the same platform so that communication and collaboration could be streamlined. They wanted a centralized, reliable, and streamlined IT platform that would help their team stay connected no matter where they might be working from.
Here are the IT support services this local government was looking for:
Systems review & IT support consultation
Before anything else, this team of government professionals was hoping that we could come in to conduct an initial review of their existing systems and provide expert consultation. They wanted us to see what they were currently working with and then have us offer actionable strategies for optimization and modernization.
Most importantly, they wanted us to help them diagnose and resolve the tedious and persistent network issues they were experiencing. They wanted us to help them implement network solutions that would be consistently reliable, secure and streamlined to support daily operations.
IT infrastructure consolidation and optimization
Next, they wanted us to guide them through the process of consolidating and optimizing their IT infrastructure from end-to-end. They wanted a robust IT infrastructure that would better connect their multiple offices and help them streamline processes, eliminate redundancies, and boost overall productivity for all of their team members.
Ongoing IT support & consultation
Finally, once we had completely overhauled, optimized, and modernized their IT infrastructure, they were hoping we could stay on board to provide ongoing technical support to keep their systems running at optimal capacity. They also wanted us to remain on board to provide IT consultation and strategic planning services to help keep their IT infrastructure consistently up-to-date.
After explaining to us exactly what it was they were looking for, they let us know that they were actually experiencing tedious IT issues as we spoke. They were hoping we could get started as soon as possible to help them overcome these urgent IT challenges so they could get back to mission-critical government business. Needless to say, we had our work cut out for us and we wasted no time before getting started.
How ARCIS Joined Forces with this Local Government to Provide Forward Thinking IT Support in 2021
Whenever we start working with a client we like to know as much as possible about their existing IT infrastructure and their operational needs. The more we know about the way an organization moves from day-to-day, the better positioned we are to develop a reliable, strategic, and streamlined IT infrastructure. That’s why it’s great that this team of Ohio government professionals came to us with such a clear idea of what they were looking for from an Ohio IT provider.
The fact of the matter is, when it comes to a robust and strategic IT infrastructure, there really is no one-size-fits-all solution. Different operational needs will require different varieties of IT solutions. In order to help this local government implement a streamlined, modernized, and optimized IT infrastructure, we were committed to taking a holistic and entirely customized approach. We worked to develop a comprehensive IT strategy from the very start.
Here’s what we included in the 2021 strategic IT service plan for this local government:
Initial Consultation & IT Infrastructure Assessment
First things first, we immediately got boots on the ground in their main office to take a look at the existing IT infrastructure. We examined the solutions they already had in place and began considering ways that things might be improved. We conducted a thorough review of all their hardware, software, and network resources to ensure we had a reliable lay of the land.
We also took this opportunity to conduct a thorough and transparent consultation with their team. We asked them to explain the problems they were facing and asked them to describe what their ideal IT situation would look like. We discussed their daily operational needs and consulted with them on the best ways to support those needs with strategic IT solutions and support.
Network Issue Identification
Once we finished our initial infrastructure review & consultation, we wanted to tackle the most important issue first. This organization had been dealing with network issues for months and they had run out of patience. In our increasingly tech-dominated world, a shotty internet connection can be infuriating. We wanted to identify the issue as efficiently as possible so we could develop a solution to resolve it once and for all.
We examined their entire network infrastructure and conducted a scan for problem areas. We focused on making sure all of their existing hardware was properly positioned and that all their software was updated and synced correctly with their router and network infrastructure. We also got first-hand accounts from team members about the issues they experienced. Before long, we had pinpointed the issue and were ready to eliminate it once and for all.
Network Issue Resolution
Once we had identified the root cause of the networking issues, we had our team of IT specialists work swiftly to resolve them. This required reconfiguring their IT network to address inefficiencies and fixing the bugs we had identified in our troubleshooting phase. We implemented solutions to fix the problem and made sure to test them rigorously to make sure the networking problems didn’t persist.
We were also sure to conduct this process by maintaining the highest levels of transparency with their team. We wanted them to know exactly what had been causing their problems so they could understand why the solutions we were implementing would solve the issue. Above all, we wanted to help empower their team by keeping them informed about the basic functionality of their network and how to maintain it consistently.
IT Infrastructure Consolidation & Optimization
As soon as we had the network issues taken care of, it was time to optimize and consolidate their IT infrastructure. Their team had long been operating with an on-premise IT infrastructure that included a bunch of clunky, outdated hardware. It was also very inefficient, didn’t support productive operations, and was causing their team more work than it should. We knew we had to implement a more supportive and modern solution that would increase the agility, mobility, and productivity of their team.
That’s why we helped this local government agency migrate its entire IT infrastructure to Office 365 in the Cloud. We walked them through the tenant-to-tenant migration process to ensure all their email inboxes, organizational data, and team resources were successfully transitioned to a robust and reliable online platform that their team could access securely from anywhere. We also made sure to implement the highest levels of security to ensure their new platform was entirely compliant with government cybersecurity regulations.
Long-Term IT Support & Strategic Consultation
Once everything was completed, we put together a customized long-term IT service and support plan for this team of professionals. We let them know that they could contact us anytime – 24 hours a day, 7 days a week – for reliable technical support. We assured them that we would remain consistently on board to help them solve issues before they started.
Finally, we also included a long-term strategic IT plan. We let them know that we would schedule regular consultations and check-ins to ensure their system was still running as it should be. We assured them that we would consistently make sure that their IT infrastructure was positioned to support their operations no matter how conditions might change. We also reassured them that they could count on us to provide strategic consultation so that their approach to IT was always up-to-speed.
Is Your Ohio Organization Looking for Strategic IT Support in 2021? ARCIS Technology Group Can Help!
Every since we overhauled the IT infrastructure for this Ohio government agency and implemented modern IT solutions, their team tells us that operations are more streamlined than ever before. Their network issues have been eliminated, they have consistent and predictable internet access, and they are much better positioned to communicate and collaborate with coworkers and stakeholders across various locations. We’re so happy the support we provided has helped this team of professionals stay focused on the important governmental work they do every day.
Is your Ohio organization looking to get strategic about IT in 2021? ARCIS Technology Group would love to help you make it happen. Our team is passionate about helping organizations in all industries develop customized IT strategies to support streamlined operations and business growth. If you’re on the hunt for a reliable IT provider in Ohio, don’t hesitate to get in touch with ARCIS anytime. Our team of specialists is a click or call away!