Scalable Business Communications Technology
Business communication is often considered the glue that can hold your business together — or drive a wedge between your customers and your brand.
If your staff are struggling with technical difficulties with videoconferencing or are continually cut off in chats with customers, it sends a message that your customers are not important, which is certainly not something you want to be associated with your business! Strong communications are used to solidify relationships and create a positive interaction, and without a firm business communications foundation, you may find that your business is floundering.
Fortunately, the professionals at Rea & Associates have deep levels of experience providing the secure, reliable communications infrastructure that your business requires to be successful.
Creating Business Communications Platforms That Scale
Business doesn’t follow traditional 9-5 patterns anymore, and it’s just as likely that your customers are calling from their vehicle or their child’s soccer practice as from an office. Your staff needs the flexibility to respond quickly and efficiently regardless of their physical location, and that requires a flexible communications infrastructure to meet those demands. From optimized VoIP solutions to advanced call center operations and video conferencing, your business communications platforms must work together seamlessly to provide a superior customer experience. Adding new staff members to your business doesn’t have to be painful, either. With flexible, cloud-based solutions you will find that you can add or shift members between teams with ease, quickly providing them with the credentials and information access they need to be successful in their particular role.
Unified Communications for Any Business
Are you prepared for what happens to your business communications in a disaster situation? If your customer service staff don’t have a Plan B (or C, or D . . . ) for communicating with customers in case of an emergency, you might have a problem. Unified communications systems allow you to quickly shift gears to a new style of communication if one particular option is unavailable. Web-based chat platforms are increasingly the vehicle of choice for support requests, as customers are able to quickly get an answer to their questions without the negative perception around telephone hold times. That means your staff needs the tools available to respond to these requests while still multi-tasking to look up order details and more.
Creating a cohesive business communications network can take time and a great deal of research, especially if your internal team is not familiar with the myriad tools currently available on the market. When you work with the business communications professionals at Rea & Associates, you can be confident that each platform builds upon the strengths of the others, providing you with a comprehensive approach to business communication with an awareness of the importance of continuity. Our unique cloud architectures and advanced call management, routing and reporting give you the insight that you need to make good decisions on staffing levels and performance, too. Contact our technical infrastructure experts today by calling (330) 236-1011 or fill out our quick online form to schedule your free initial consultation.
