Jeff Rapp

Title: Owner/President

Jeff is the founder and president of ARCIS. With over 20 years of top level IT management experience, and being a Microsoft certified systems engineer (MCSE) Jeff is able to view the company's services from both a customer's and a supplier's perspective, which enables him to spearhead continuous improvements upon our offerings. His style is direct and down to earth, yet very analytical. Jeff takes a personal interest in every client and project that comes through his doors. You can be sure that your projects will be on time, on budget and will achieve your desired outcome with Jeff at the helm.

Jen Young

Title: Director, Technical and Administrative Services

Jen is a Microsoft Certified Systems Engineer (MCSE) with over 20 years of hands-on experience and management in the Information Technology field. Jen brings to her position a wealth of knowledge and experience from her extensive career in IT. Jen leads the dynamic ARCIS team of technology professionals and oversees all technology and administrative functions and initiatives, including day to day support functions and client project management.

Brent Harvey

Title: Client Engagement - Business Development 

Brent is a growth-oriented IT professional with over 30 years of experience across multiple industries. He's a proven leader in helping clients achieve business efficiencies while driving company success. Also, a trusted advisor with exceptional communication skills across all levels of management resulting in strong client engagements and longevity. Brent is a graduate of Kent State University with a major in Computer Science/Business Administration. He enjoys traveling with his wife and working with his son’s on various home and woodworking projects.

Dennis Crisp

Title: Senior Network Engineer

Dennis has a strong background in Windows server environments, implementation of VMware environment, system optimization/security and management of backup/disaster recovery systems. Prior to coming on board with ARCIS, he managed a medium-sized corporate network with multiple servers and technologies. Highly focused and driven, Dennis works quickly and efficiently to resolve issues in order to keep customers up and running. Our clients like working with him because he provides status updates throughout the process. Dennis holds an Associates Degree of Applied Computer Science from Stark State College of Technology and is a VMware Certified Professional (VCP).

Sam Parker

Title: Managed Services Lead Technician

Sam has over 25 years experience in customer service and business administration, and over 6 years experience in the IT field as a help desk technician and systems administrator. Sam has an AAB in Business Management from Stark State College of Technology, and a BS in Technology from Kent State University. Sam enjoys outdoor activities with his family and helping his wife homeschool their children. Sam enjoys the "puzzle solving" aspect of working in IT, and his desire to help people and find ways to ensure IT functions run smoothly makes him an important part of our team at ARCIS.

Audrey McMillion

Title: Technology Specialist

Audrey joined ARCIS as a technical specialist in the summer of 2016. She has an AAB in Computer Information Systems - Cisco Networking from the University of Akron. Audrey enjoys working directly with clients to ensure that their computer systems and business networks run smoothly and efficiently. In her spare time, Audrey listens to music from a variety of genres, likes to play tennis, and appreciates a good book. Her friendly disposition makes it a pleasure to work with her whether she is helping ARCIS clients or interacting with co-workers.  

Scott Pisony

Title: Technology Specialist

Scott has 5 years of experience in computers and technology, and has a strong passion working on computers and advancing technologies. He was awarded 1st place in Networking Concepts for the Business Professionals of America, a regional competition. He is very diverse and expandable with his knowledge of technology. In his spare time, Scott likes to go camping and play video games.

Emily Ake

Title:  Administrative Assistant

Emily fulfills a vital role at ARCIS as our Administrative Assistant. Although much of what she does is accomplished behind the scenes, Emily’s unique brand of cheerfulness is apparent, especially when she is greeting ARCIS callers. Emily is in her element when presented with a new challenge, especially one that calls upon the use of her many creative talents. She likes to exercise her creativity in other ways, primarily through photography and painting. A graduate of Kent State University, her educational background and experience in customer service, retail, and sales environments made her a great fit for the work she enthusiastically accomplishes at ARCIS.

Sherry Miller

Title: Accounting and Bookkeeping

Sherry has a large pool of experience to pull from to help ARCIS handle accounting and bookkeeping functions. Previous to ARCIS Sherry handled accounting and bookkeeping for a security firm and owned her own small business. Her organization, attention to detail and focus helps bring order to our administrative and accounting functions. Sherry strives to get the job done in a timely manner and works hard to make sure our clients and employees have the accounting support they need to succeed.